Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | I | J | O | L | P | X | I | V | J | R | J | A | C | K |
| V | N | Y | O | E | Y | E | C | O | N | T | A | C | T | B |
| J | Z | O | S | F | O | N | O | X | M | N | X | W | T | E |
| B | H | B | I | M | B | G | O | H | M | L | E | A | G | P |
| Y | U | A | Z | T | B | C | F | I | N | H | K | E | J | A |
| E | F | C | S | G | O | S | T | B | T | E | V | H | E | T |
| Q | W | X | C | K | C | M | P | L | O | U | L | C | M | I |
| S | R | D | P | F | Q | I | E | W | E | N | L | F | U | E |
| I | B | M | E | C | P | U | N | L | B | S | T | O | S | N |
| Y | H | T | A | P | M | E | E | A | O | O | Z | U | S | T |
| Z | B | L | C | U | R | H | P | S | P | R | S | Y | A | W |
| F | S | X | U | S | M | I | L | E | T | T | T | X | T | H |
| G | N | F | H | D | Z | V | G | P | O | I | N | N | N | T |
| D | B | I | X | U | D | V | Z | E | D | R | O | O | O | C |
| M | P | F | J | L | I | S | T | E | N | W | Z | N | D | C |
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