Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | N | Z | D | O | N | T | P | A | N | I | C | G | J | G |
| X | N | B | K | F | T | O | Y | N | S | L | V | O | X | W |
| U | A | O | L | Y | A | O | O | D | Q | L | X | A | E | S |
| O | I | N | I | X | K | A | V | G | O | H | Z | S | G | H |
| R | J | Z | P | T | E | M | P | A | T | H | Y | K | X | L |
| T | Q | Y | I | H | O | F | Q | B | W | Z | E | Q | E | Y |
| S | A | W | B | M | W | M | B | D | W | E | Y | U | M | Y |
| O | H | N | Y | L | N | E | E | M | Y | U | E | E | U | C |
| L | R | O | W | B | E | E | P | L | Y | W | C | S | S | H |
| U | F | U | V | P | R | K | A | I | O | N | O | T | S | N |
| T | E | L | I | M | S | N | T | S | P | R | N | I | A | D |
| I | Y | C | H | G | H | H | I | T | Z | R | T | O | T | Y |
| O | L | Y | W | F | I | A | E | E | N | L | A | N | N | C |
| N | Z | Z | K | E | P | L | N | N | C | F | C | X | O | Y |
| P | S | L | E | T | Q | F | T | A | T | F | T | R | D | C |
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