Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Q | T | O | R | N | E | C | B | R | W | A | Q | K | R |
| Y | N | I | V | A | C | B | M | N | F | T | H | Z | N | H |
| L | X | E | Y | C | Q | C | O | T | W | G | I | O | Q | K |
| S | N | K | I | O | F | I | A | Z | G | S | I | M | C | X |
| S | L | E | U | T | T | E | L | H | J | T | I | J | N | Y |
| D | E | X | T | U | A | J | A | N | O | O | W | O | K | T |
| V | M | I | L | S | T | P | T | M | C | Z | I | C | C | E |
| U | U | O | O | L | I | C | E | I | T | T | Q | A | A | Y |
| K | S | M | I | L | E | L | N | B | S | X | T | P | W | R |
| C | S | W | F | F | O | A | H | E | G | N | W | L | M | W |
| B | A | J | Y | R | P | M | U | T | O | H | J | T | P | L |
| Q | T | S | T | T | H | Q | R | C | N | Z | G | G | Z | Z |
| D | N | N | N | I | K | E | E | M | P | A | T | H | Y | W |
| K | O | O | T | S | A | Y | S | G | I | M | R | Y | P | G |
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
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