Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | Y | F | E | L | S | O | H | F | C | W | P | V | L | B |
| I | E | Y | E | C | O | N | T | A | C | T | B | U | N | S |
| N | M | B | Z | E | E | M | P | A | T | H | Y | O | F | O |
| E | L | V | P | F | E | O | D | S | O | U | I | J | J | L |
| W | X | P | N | Z | T | L | L | X | D | T | F | Y | Y | U |
| U | L | U | E | G | Y | F | I | C | O | L | K | V | A | T |
| N | T | U | X | L | Y | A | I | M | N | M | R | Y | M | I |
| T | A | K | E | O | W | N | E | R | S | H | I | P | U | O |
| M | V | P | D | V | A | L | I | S | T | E | N | N | C | N |
| F | F | L | B | P | O | J | E | F | K | Y | D | C | Z | O |
| E | M | C | T | R | T | N | E | I | T | A | P | E | B | M |
| O | A | N | T | V | P | Z | D | P | A | U | G | W | R | H |
| Z | O | N | O | I | T | S | E | U | Q | K | S | A | U | I |
| D | O | N | T | A | S | S | U | M | E | N | I | M | N | E |
| C | B | O | H | V | W | R | W | O | M | P | M | O | G | U |
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