Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | A | S | C | V | C | I | N | A | P | T | N | O | D | C |
| R | P | N | Y | X | N | C | G | G | I | L | B | T | O | W |
| U | N | O | I | T | S | E | U | Q | K | S | A | N | N | L |
| J | R | C | G | P | L | I | Q | X | C | K | T | T | T | W |
| T | C | A | T | N | O | C | E | Y | E | R | M | W | A | U |
| H | H | X | S | A | Y | M | B | O | O | K | V | N | S | J |
| U | V | F | D | O | P | B | W | L | E | L | I | M | S | H |
| V | U | X | D | A | C | N | E | U | I | T | B | O | U | F |
| I | H | J | T | J | E | M | M | P | O | S | L | R | M | G |
| G | X | H | L | R | O | Q | E | H | A | U | T | X | E | J |
| V | Y | V | S | T | Y | I | M | W | T | T | R | E | X | P |
| L | K | H | I | U | B | O | S | I | J | E | I | B | N | M |
| I | I | O | M | Z | Y | T | O | Y | V | N | H | E | D | X |
| P | N | T | P | F | S | N | G | U | Q | C | W | M | N | X |
| R | B | U | U | N | A | O | A | W | W | V | L | F | F | T |
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