Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | O | L | U | T | I | O | N | Y | R | E | N | K | E | Q |
| O | N | L | X | H | T | M | F | M | H | B | L | G | G | P |
| S | H | O | K | N | R | C | A | N | M | T | W | I | T | I |
| B | X | U | I | X | O | A | A | K | F | L | A | X | M | H |
| A | B | J | C | T | L | I | M | T | H | W | L | P | T | S |
| H | E | Y | M | Q | O | L | T | O | N | C | R | D | M | R |
| Y | X | E | F | V | T | M | M | S | X | O | Z | G | L | E |
| T | N | E | I | T | A | P | E | B | E | I | C | P | K | N |
| V | I | C | N | E | T | S | I | L | O | U | W | E | J | W |
| W | E | M | U | S | S | A | T | N | O | D | Q | X | Y | O |
| K | P | N | N | D | L | D | U | P | G | R | R | K | F | E |
| Z | C | I | N | A | P | T | N | O | D | M | T | M | S | K |
| O | R | N | Z | I | P | X | O | B | F | T | G | N | L | A |
| O | L | Z | F | V | O | R | W | R | G | U | D | I | O | T |
| I | F | E | U | L | B | Y | V | S | D | V | U | X | R | C |
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