Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | T | Z | R | F | H | S | B | E | P | U | M | E | V | P |
| V | N | T | A | K | E | O | W | N | E | R | S | H | I | P |
| H | O | O | U | S | N | Y | T | B | L | Q | M | P | P | O |
| U | J | G | I | G | K | P | E | M | H | R | I | F | X | M |
| D | N | M | S | T | W | Q | Z | C | E | I | L | K | D | I |
| H | K | I | S | S | O | Y | U | L | O | M | E | D | Z | C |
| B | D | G | I | S | I | M | L | E | P | N | H | M | Y | I |
| T | N | E | I | T | A | P | E | B | S | N | T | X | D | N |
| I | R | A | B | B | X | M | X | L | E | T | F | A | Q | A |
| E | A | Q | N | I | P | A | M | T | O | T | I | R | C | P |
| K | G | T | D | A | V | N | S | P | B | R | S | O | I | T |
| H | Q | Q | T | I | B | I | Z | W | E | H | T | Z | N | N |
| D | J | H | S | O | L | U | T | I | O | N | S | N | P | O |
| M | Y | O | N | H | E | M | U | S | S | A | T | N | O | D |
| P | E | G | S | C | A | I | X | J | A | T | O | D | L | C |
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