Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | Y | N | O | I | T | S | E | U | Q | K | S | A | V | O |
| N | N | X | L | H | P | X | Y | O | I | R | Y | P | S | F |
| V | E | O | G | G | H | G | T | F | S | A | H | C | P | N |
| N | E | A | I | Z | U | K | B | D | S | H | T | M | Y | C |
| W | Y | L | U | T | C | Q | W | Q | G | O | A | N | K | A |
| S | E | N | I | R | O | C | T | U | N | I | P | U | L | A |
| O | C | K | P | M | O | M | I | B | D | U | M | M | V | L |
| L | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| U | N | G | X | O | Y | P | O | L | A | E | Z | V | H | N |
| T | T | H | D | C | A | U | I | L | O | P | S | L | J | U |
| I | A | Y | P | T | O | S | O | T | H | R | T | L | Q | L |
| O | C | M | I | O | T | I | W | K | E | R | T | N | V | P |
| N | T | E | H | E | I | U | V | V | M | L | N | N | O | X |
| R | N | F | N | R | E | M | U | S | S | A | T | N | O | D |
| T | P | R | A | A | D | F | E | K | J | C | M | M | T | C |
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