Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | T | W | O | J | R | T | K | O | D | Z | D | L | N | T |
| H | N | W | M | U | R | A | V | O | I | P | L | O | N | T |
| T | Z | O | Z | T | V | U | N | W | F | C | I | E | C | E |
| A | G | J | I | P | H | T | Q | Q | K | T | I | A | N | B |
| P | Y | B | M | T | P | W | Y | M | S | T | T | E | U | I |
| M | V | M | J | A | O | P | F | E | A | N | T | G | U | L |
| E | L | P | N | Q | Y | M | U | P | O | S | E | M | Z | L |
| Q | Z | I | H | K | J | Q | E | C | I | M | L | X | R | E |
| I | C | H | D | Q | K | B | E | L | C | B | I | R | V | L |
| J | L | C | S | S | P | Y | A | D | O | O | M | B | D | I |
| V | Y | T | A | K | E | O | W | N | E | R | S | H | I | P |
| T | X | O | H | E | V | S | N | W | O | W | T | B | L | Q |
| A | U | H | V | M | L | C | Y | O | C | J | W | N | P | V |
| A | Z | H | O | V | E | M | U | S | S | A | T | N | O | D |
| R | J | S | O | L | U | T | I | O | N | I | G | O | A | C |
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