Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | P | I | H | S | R | E | N | W | O | E | K | A | T | D |
| R | N | U | X | O | B | R | Y | Z | G | Y | H | S | H | S |
| K | K | O | W | L | C | K | H | T | L | E | E | K | D | F |
| D | T | N | I | U | O | Q | T | W | D | C | G | Q | O | T |
| G | W | L | T | T | O | F | A | U | B | O | T | U | V | F |
| U | G | Y | C | I | O | V | P | W | M | N | L | E | G | C |
| E | W | A | P | O | T | M | M | B | H | T | X | S | B | I |
| A | C | L | H | N | T | O | E | A | P | A | K | T | J | N |
| N | H | S | R | B | Y | P | S | L | R | C | J | I | F | A |
| O | Z | A | E | C | A | U | I | E | O | T | C | O | Z | P |
| V | D | Q | V | T | M | S | J | L | O | R | E | N | W | T |
| E | K | B | I | R | T | H | H | I | T | Z | T | F | M | N |
| D | Q | E | Q | E | J | I | W | M | B | Z | V | N | C | O |
| N | N | B | N | H | E | M | U | S | S | A | T | N | O | D |
| T | Z | U | W | S | X | Z | Z | S | T | E | O | I | R | C |
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