Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | E | T | Z | O | A | J | N | F | M | U | T | S | J | Q |
| D | O | N | T | A | S | S | U | M | E | T | N | H | Z | W |
| O | H | N | X | J | E | N | Z | Y | X | E | T | N | T | B |
| N | Y | H | T | A | P | M | E | U | T | K | T | A | Z | N |
| T | Z | R | O | R | G | C | S | S | Q | C | K | S | Q | D |
| P | F | I | K | K | O | O | I | X | D | E | Z | K | T | L |
| A | Q | O | K | N | L | L | E | B | O | T | Z | Q | M | K |
| N | J | I | T | U | T | P | E | W | C | J | N | U | S | N |
| I | V | A | T | R | S | P | N | M | R | I | W | E | Q | E |
| C | C | I | K | W | A | E | W | E | O | H | F | S | A | W |
| T | O | J | J | T | R | G | L | I | N | T | U | T | S | C |
| N | Q | H | I | S | M | I | L | E | V | Y | I | I | A | Q |
| U | C | E | H | H | J | N | R | B | D | G | Q | O | W | I |
| G | N | I | J | N | S | S | O | N | Z | I | N | N | N | R |
| T | P | Y | S | D | K | I | Z | T | V | A | B | G | X | L |
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