Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | K | B | S | D | Y | O | D | J | M | C | D | L | T |
| P | O | O | S | N | H | E | F | C | T | Q | N | D | N | M |
| I | N | N | N | W | N | J | U | K | M | E | L | E | N | L |
| H | T | Y | T | T | F | W | P | X | T | Y | I | I | O | E |
| S | A | Y | J | R | P | L | V | S | Z | T | M | E | I | Y |
| R | S | H | Q | F | O | A | I | Z | A | P | B | L | T | S |
| E | S | M | I | L | E | L | N | P | I | W | M | I | U | F |
| N | U | V | M | T | K | T | E | I | X | X | L | Y | L | B |
| W | M | F | H | Z | I | B | L | M | C | Y | R | W | O | S |
| O | E | M | P | A | T | H | Y | Q | O | B | D | H | S | D |
| E | Y | E | C | O | N | T | A | C | T | T | D | K | T | Z |
| K | W | X | C | A | H | H | N | U | U | Q | I | I | G | B |
| A | S | K | Q | U | E | S | T | I | O | N | Q | O | P | T |
| T | E | Z | O | S | P | C | B | J | D | T | N | P | N | H |
| H | D | T | U | A | I | N | M | K | V | U | D | A | E | J |
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