Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | P | Y | R | F | Y | U | C | K | Z | R | N | C | W | S |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | A |
| A | V | Q | M | S | Q | T | Y | Y | A | S | V | O | Z | X |
| S | S | V | I | I | R | W | E | Q | K | L | I | N | D | Z |
| Y | H | V | L | Q | F | C | O | Q | B | T | O | J | H | M |
| C | A | N | E | Y | O | S | U | P | O | W | M | I | O | E |
| I | V | O | N | N | C | E | J | M | A | L | H | J | E | V |
| N | A | E | T | O | S | B | E | P | A | T | I | E | N | T |
| A | X | A | H | T | I | L | C | M | L | V | R | V | B | H |
| P | C | N | I | I | O | T | I | S | P | F | E | F | V | O |
| T | U | O | C | R | K | Z | U | S | U | A | V | S | L | M |
| N | N | M | T | K | I | I | O | L | T | I | T | O | V | M |
| O | J | N | A | W | G | W | V | F | O | E | Q | H | N | I |
| D | O | N | T | A | S | S | U | M | E | S | N | W | Y | D |
| C | H | V | B | B | T | O | U | X | C | O | J | Q | S | I |
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