Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | A | T | I | Y | F | C | T | J | G | Y | R | J | M | N |
| Z | N | L | E | E | L | W | N | Z | S | Q | E | S | Y | J |
| P | H | O | L | C | C | O | E | O | D | T | S | O | W | C |
| J | I | H | I | B | P | O | I | N | L | P | O | P | X | I |
| B | H | H | M | T | A | R | T | E | A | A | L | C | B | N |
| T | Y | U | S | P | O | X | A | T | B | V | U | M | E | A |
| W | I | H | G | R | D | M | P | S | G | D | T | T | M | P |
| V | K | H | T | V | E | G | E | I | B | Z | I | T | U | T |
| C | B | C | J | A | V | N | B | L | R | N | O | Q | S | N |
| C | E | W | L | H | P | G | W | F | O | V | N | C | S | O |
| V | E | A | Y | W | S | M | G | O | G | R | K | M | A | D |
| T | C | A | T | N | O | C | E | Y | E | J | T | X | T | Z |
| B | W | T | A | N | K | Z | S | E | U | K | V | N | N | O |
| D | N | O | I | T | S | E | U | Q | K | S | A | H | O | B |
| J | N | K | Q | Z | N | P | L | O | K | F | T | T | D | C |
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