Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | V | W | S | Q | B | Y | Q | X | S | A | L | G | S | C |
| H | N | J | L | L | W | M | W | N | S | E | J | Z | N | V |
| S | P | E | E | Z | R | W | O | O | O | Y | Z | O | P | W |
| F | N | N | I | P | G | I | L | N | X | M | I | H | J | F |
| I | J | E | K | T | T | P | Q | U | I | T | N | D | N | W |
| T | E | Z | T | U | A | L | T | N | O | M | B | O | U | T |
| N | M | E | L | S | Z | P | G | M | C | B | I | J | C | X |
| D | U | O | L | Y | I | Y | E | I | I | T | Q | A | T | A |
| P | S | M | I | L | E | L | N | B | S | W | T | A | C | Q |
| X | S | V | M | G | O | A | N | E | Y | N | H | T | X | H |
| U | A | B | Q | R | P | K | U | C | O | I | X | A | O | V |
| H | T | F | T | T | B | Q | W | C | B | O | W | H | G | R |
| K | N | N | N | G | K | E | E | M | P | A | T | H | Y | O |
| W | O | O | R | S | O | Y | X | T | I | N | O | R | V | W |
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
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