Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | H | Z | I | C | L | S | O | L | U | T | I | O | N | C |
| L | C | I | N | A | P | T | N | O | D | Z | M | H | O | T |
| B | D | H | C | I | M | W | Q | K | S | F | G | N | Q | A |
| O | N | Z | K | W | S | K | J | Z | B | G | T | O | S | K |
| B | V | M | H | Y | K | D | T | O | C | R | Z | K | W | E |
| X | E | M | U | S | S | A | T | N | O | D | Q | J | Y | O |
| V | A | A | N | E | T | S | I | L | X | U | Y | E | F | W |
| T | N | E | I | T | A | P | E | B | E | X | C | H | E | N |
| I | S | T | Q | Y | C | M | P | S | Q | O | L | B | G | E |
| J | I | E | Z | G | O | R | T | V | N | Q | R | T | M | R |
| S | O | E | G | T | M | I | U | T | H | D | J | P | N | S |
| T | W | K | I | W | O | H | A | K | X | R | A | C | M | H |
| H | Z | O | F | N | T | C | Q | C | X | T | N | I | R | I |
| D | N | K | T | W | T | P | T | W | H | Q | L | K | S | P |
| H | V | J | H | P | H | G | C | Y | M | E | C | A | L | B |
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