Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | K | E | N | O | I | T | S | E | U | Q | K | S | A | K |
| I | N | A | V | P | U | O | W | D | O | I | I | D | H | E |
| C | F | O | W | Z | Q | Q | J | P | T | B | V | F | L | W |
| I | A | Y | I | Y | E | T | N | I | L | I | M | I | X | P |
| N | W | I | J | T | U | A | V | F | X | F | M | Z | T | E |
| A | T | A | K | E | O | W | N | E | R | S | H | I | P | O |
| P | F | L | I | Y | T | M | R | C | A | F | L | N | O | A |
| T | T | Q | A | E | Y | B | E | P | A | T | I | E | N | T |
| N | T | A | L | C | H | P | X | L | I | S | T | E | N | A |
| O | W | Z | X | O | T | V | G | J | O | S | U | Q | P | Q |
| D | P | E | J | N | A | U | T | T | L | R | B | P | W | G |
| V | V | B | B | T | P | O | U | I | Q | X | T | K | E | Z |
| N | U | B | O | A | M | L | P | P | I | Z | V | N | H | Q |
| X | M | K | B | C | E | M | U | S | S | A | T | N | O | D |
| E | N | O | I | T | U | L | O | S | Z | A | L | Q | S | C |
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