Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | S | L | X | T | C | I | N | A | P | T | N | O | D | C |
| V | S | P | P | Q | C | Z | Y | Z | V | N | X | N | O | C |
| D | L | P | A | G | U | A | H | K | V | S | A | N | N | Y |
| Y | O | L | I | M | A | M | T | Q | F | I | T | J | T | K |
| T | U | Q | N | H | K | U | A | N | D | R | E | Y | A | T |
| S | A | O | C | J | S | N | P | F | O | P | X | O | S | O |
| A | Q | M | J | M | N | R | M | L | K | C | Y | H | S | W |
| T | N | E | I | T | A | P | E | B | I | M | E | E | U | I |
| Z | J | L | K | T | D | M | Z | N | O | S | F | Y | M | C |
| I | E | H | O | X | O | P | Q | U | W | J | T | Z | E | Y |
| I | M | L | V | T | U | K | G | D | A | O | A | E | R | U |
| O | Z | L | I | P | A | H | Z | Q | S | N | E | Y | N | T |
| T | W | O | X | O | U | J | W | A | Z | R | R | K | T | J |
| E | N | D | N | O | I | T | S | E | U | Q | K | S | A | D |
| T | A | S | O | L | U | T | I | O | N | S | R | Z | E | T |
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