Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | N | P | F | P | V |
| H | O | Y | N | O | C | Z | J | V | D | L | F | M | I | R |
| F | N | N | W | O | J | A | R | P | N | P | Y | H | H | L |
| T | T | L | T | U | I | M | T | Q | E | L | I | M | S | B |
| C | A | Y | I | R | Y | T | T | N | D | E | A | Q | R | P |
| X | S | W | G | R | O | Z | S | Y | O | H | U | F | E | L |
| G | S | S | C | N | G | L | B | E | M | C | B | Y | N | U |
| N | U | K | X | M | I | K | E | E | U | O | E | O | W | A |
| O | M | R | K | S | O | M | P | M | G | Q | P | Y | O | L |
| I | E | K | T | R | P | D | A | J | O | D | K | T | E | V |
| T | L | E | I | A | Z | U | T | H | B | T | C | S | K | T |
| U | N | E | T | E | T | N | I | X | O | L | I | C | A | B |
| L | N | H | W | I | O | K | E | S | I | B | C | O | T | W |
| O | Y | R | S | U | C | G | N | B | M | A | R | M | N | M |
| S | M | N | I | Q | G | B | T | M | N | E | T | Q | V | R |
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