Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | T | A | K | E | O | W | N | E | R | S | H | I | P | Z |
| H | N | L | S | S | D | I | D | J | O | O | E | S | M | H |
| M | U | O | M | K | V | X | M | B | E | L | G | Z | N | T |
| Y | F | R | I | R | Q | F | R | Q | Y | U | S | S | K | V |
| H | L | X | L | T | Y | U | N | J | M | T | T | T | Z | C |
| Y | R | J | E | F | O | C | E | E | N | I | P | N | E | I |
| I | H | Y | K | F | W | M | Y | S | M | O | P | N | M | N |
| T | N | E | I | T | A | P | E | B | T | N | O | V | U | A |
| D | X | T | B | B | Z | M | C | L | O | I | I | X | S | P |
| U | M | F | Z | C | P | T | O | I | O | A | O | S | S | T |
| T | F | V | W | A | M | D | N | S | J | R | D | N | A | N |
| H | R | E | T | V | E | D | T | T | Q | I | T | Z | T | O |
| V | S | H | H | W | O | U | A | E | J | K | E | N | N | D |
| L | Y | K | M | U | G | F | C | N | S | D | R | N | O | F |
| C | E | J | C | X | N | C | T | M | C | G | B | V | D | C |
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