Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | J | H | Y | C | V | A | T | W | Y | G | L | Y | N | E |
| C | U | X | K | I | X | K | N | I | L | C | D | N | N | Z |
| D | I | J | D | N | U | R | E | E | R | R | R | O | S | Q |
| J | N | S | Z | A | H | N | I | V | V | P | I | G | P | K |
| B | F | R | J | P | W | E | T | W | X | T | O | E | N | P |
| R | E | B | X | T | H | T | A | A | O | Q | N | O | O | T |
| I | M | T | E | N | F | S | P | M | M | O | I | O | C | A |
| M | U | G | K | O | G | I | E | D | I | T | L | A | E | E |
| P | S | T | I | D | I | L | B | T | S | T | T | H | L | A |
| K | S | R | D | E | O | V | U | E | L | N | H | I | Q | N |
| X | A | E | G | R | B | L | U | U | O | H | M | V | G | D |
| R | T | S | T | G | O | Q | E | C | D | S | X | V | G | L |
| H | N | N | D | S | K | S | E | M | P | A | T | H | Y | I |
| X | O | Q | E | S | Y | Y | U | B | F | B | C | F | O | E |
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
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