Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | R | B | G | W | S | O | O | Z | T | T | Q | V | A |
| H | O | O | T | E | B | H | V | Q | C | F | A | G | K | B |
| K | N | N | N | K | Y | R | X | A | F | U | K | E | K | T |
| X | T | R | T | T | L | N | T | Y | K | U | E | N | R | Q |
| J | A | Z | E | R | P | N | M | Y | I | V | O | N | Y | S |
| Q | S | Z | Q | Z | O | A | S | P | C | C | W | E | M | Y |
| N | S | A | P | C | R | L | N | B | Z | I | N | T | H | R |
| F | U | Y | E | N | B | R | E | I | S | G | E | S | R | M |
| B | M | Y | S | O | X | P | M | M | C | W | R | I | V | I |
| A | E | V | Q | I | A | W | P | Z | O | N | S | L | X | P |
| Z | Q | O | M | T | B | T | A | I | E | T | H | C | D | D |
| A | U | D | I | U | W | R | T | F | L | U | I | B | V | V |
| O | B | E | V | L | X | K | H | R | I | R | P | O | O | O |
| M | N | H | E | O | S | F | Y | Z | M | B | I | C | N | Z |
| T | R | K | A | S | K | Q | U | E | S | T | I | O | N | P |
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