Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | Q | K | P | A | X | Q | N | T | A | W | M | A | Z | A |
| R | N | U | L | G | W | F | F | V | L | N | P | A | E | F |
| U | K | O | A | V | E | J | K | P | T | I | B | O | F | A |
| G | M | P | I | H | S | R | E | N | W | O | E | K | A | T |
| T | C | V | N | T | D | K | J | E | X | E | P | X | I | C |
| U | C | L | S | O | O | F | S | T | E | X | A | O | E | M |
| D | K | A | N | C | S | M | B | S | A | L | T | V | M | G |
| T | G | Q | T | O | E | N | E | I | E | V | I | N | U | C |
| S | R | H | Q | N | I | R | B | L | O | S | E | M | S | M |
| N | G | R | S | A | O | T | J | C | O | A | N | U | S | L |
| J | Z | P | P | C | F | C | U | K | U | R | T | Z | A | J |
| R | Y | H | T | A | P | M | E | L | O | W | T | T | T | N |
| M | T | A | I | I | S | L | O | Y | O | J | Q | N | N | F |
| T | S | Y | P | A | S | K | Q | U | E | S | T | I | O | N |
| L | M | F | F | F | C | I | N | A | P | T | N | O | D | C |
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