Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | O | I | T | U | L | O | S | W | J | H | Z | P | S |
| X | N | R | Z | X | H | S | G | C | H | T | A | M | F | J |
| S | C | O | E | M | P | A | T | H | Y | T | S | W | S | S |
| G | D | C | I | P | Y | X | A | Y | N | A | V | M | X | U |
| R | O | U | V | T | N | O | T | H | S | K | E | R | X | Q |
| F | N | Y | B | N | O | N | G | K | J | E | G | I | E | O |
| G | T | Z | K | P | P | M | Q | B | Y | O | U | L | M | O |
| F | P | G | L | A | T | U | E | E | G | W | C | F | U | M |
| Q | A | P | K | T | E | P | C | L | G | N | J | R | S | X |
| O | N | G | A | S | A | O | I | T | O | E | L | Z | S | A |
| Y | I | K | T | T | N | S | Q | Y | Y | R | R | A | A | M |
| W | C | I | I | T | T | E | L | I | M | S | T | I | T | F |
| A | O | E | A | E | J | B | C | X | Y | H | X | N | N | Z |
| N | N | C | N | V | H | U | X | W | M | I | K | Y | O | L |
| T | T | S | E | X | H | R | U | L | N | P | J | T | D | C |
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