Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | G | T | K | E | C | I | N | A | P | T | N | O | D | C |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | F |
| O | G | Z | A | O | S | E | U | Y | E | S | G | N | N | R |
| P | Y | H | T | A | P | M | E | B | K | L | T | W | T | R |
| I | W | B | V | P | A | C | Z | Q | F | R | I | D | A | E |
| X | Z | G | S | Q | O | I | U | Q | O | H | K | M | S | U |
| M | L | I | I | N | Z | E | B | L | X | C | L | N | S | P |
| X | Z | I | T | B | S | G | E | I | Y | F | Z | O | U | O |
| L | U | A | N | T | W | M | P | S | F | E | K | I | M | Q |
| W | C | S | I | L | O | A | A | T | F | X | Q | T | E | P |
| T | L | O | X | T | H | O | T | E | P | R | X | U | A | Y |
| U | N | V | I | B | X | R | I | N | N | A | R | L | Q | W |
| A | E | O | B | E | P | U | E | W | N | L | W | O | N | W |
| Q | N | N | K | A | Y | D | N | R | S | X | N | S | C | V |
| O | B | Q | V | Y | D | C | T | V | J | S | J | K | O | V |
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