Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | U | O | U | L | X |
| C | O | V | M | R | T | U | Z | C | W | C | P | F | J | Y |
| S | N | N | W | P | A | G | U | E | H | Z | E | G | E | W |
| E | T | W | T | W | K | X | N | A | G | U | S | R | C | K |
| K | A | E | A | R | E | Y | E | C | O | N | T | A | C | T |
| I | S | H | S | G | O | U | Z | K | C | N | C | O | K | A |
| M | S | T | K | G | W | L | B | U | V | W | B | J | S | B |
| E | U | T | Q | K | N | I | E | A | D | X | W | K | O | E |
| M | M | H | U | H | E | S | P | M | D | H | I | U | L | T |
| P | E | S | E | Y | R | T | A | L | O | M | A | R | U | K |
| A | I | J | S | B | S | E | T | O | X | T | R | F | T | X |
| T | O | A | T | M | H | N | I | L | C | S | I | O | I | I |
| H | R | Y | I | O | I | B | E | W | P | U | J | O | O | C |
| Y | X | L | O | N | P | I | N | K | R | V | B | H | N | W |
| Z | E | L | N | X | G | U | T | C | S | K | P | R | S | D |
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