Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | Y | N | O | I | T | U | L | O | S | V | Y | D | S | T |
| O | N | V | N | O | I | T | S | E | U | Q | K | S | A | R |
| L | I | O | H | M | M | E | G | S | W | Z | U | K | P | G |
| Y | P | Y | I | R | Z | H | X | P | S | W | E | S | Z | W |
| E | C | Q | S | T | N | F | V | O | Q | O | M | G | C | T |
| D | U | V | I | T | O | P | X | U | W | X | P | W | C | C |
| J | Z | Q | T | E | K | M | K | N | F | P | A | A | D | I |
| T | N | E | I | T | A | P | E | B | G | B | T | J | P | N |
| B | T | B | V | J | O | R | L | L | I | N | H | Y | S | A |
| Y | E | L | I | M | S | Y | I | F | O | L | Y | M | L | P |
| P | Z | R | E | H | Z | S | B | C | J | R | L | O | N | T |
| X | G | E | I | V | T | G | E | E | Z | H | T | Z | C | N |
| R | H | P | L | E | H | Y | H | Q | D | E | L | N | G | O |
| P | B | U | N | R | E | M | U | S | S | A | T | N | O | D |
| E | W | L | P | M | J | M | F | N | X | Y | K | F | D | C |
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