Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | P | T | D | F | X | W | C | M | L | T | C | S | Y | J |
| E | I | G | Y | K | K | U | Q | S | C | S | N | K | N | Q |
| I | H | A | H | A | X | A | U | A | T | O | P | O | L | S |
| W | S | W | T | E | F | C | T | T | I | A | I | J | L | M |
| K | R | D | A | M | R | N | L | T | A | T | K | E | O | D |
| C | E | H | P | H | O | G | S | E | O | X | A | F | R | H |
| I | N | U | M | C | J | E | M | M | H | O | I | T | P | Z |
| N | W | R | E | T | U | B | E | P | A | T | I | E | N | T |
| A | O | Y | B | Q | U | L | S | O | L | U | T | I | O | N |
| P | E | N | K | R | O | E | I | H | V | D | X | U | Q | L |
| T | K | S | M | R | O | L | E | S | N | S | J | R | U | Z |
| N | A | G | T | D | V | I | E | D | T | A | W | D | R | S |
| O | T | N | Y | V | G | M | O | Q | M | E | X | H | V | H |
| D | O | N | T | A | S | S | U | M | E | P | N | J | H | Z |
| C | B | F | N | Z | W | W | I | K | T | I | E | M | L | L |
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