Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | D | C |
| B | K | P | F | G | X | C | R | Y | S | S | N | O | O | Q |
| A | Y | H | T | A | P | M | E | N | K | M | N | N | N | J |
| B | F | R | U | V | L | C | E | Q | X | T | T | G | T | N |
| H | J | T | T | P | O | Q | U | U | P | R | V | X | A | L |
| N | G | Q | O | N | V | E | O | A | O | I | U | O | S | C |
| U | H | T | T | Z | S | B | N | L | E | L | I | M | S | I |
| H | P | A | D | T | N | I | E | L | I | C | H | O | U | G |
| F | C | V | I | M | C | M | Y | P | C | S | L | R | M | W |
| T | P | O | A | L | O | A | H | J | A | U | T | W | E | K |
| V | N | D | J | T | A | L | E | A | T | T | E | E | U | V |
| Q | Q | J | I | T | K | H | J | I | D | U | I | M | N | V |
| P | K | O | P | P | Q | V | O | P | K | M | S | E | N | R |
| R | N | Z | P | B | Z | N | C | G | X | W | K | Z | N | F |
| W | K | R | M | R | H | T | B | I | K | U | X | C | X | T |
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