Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | O | I | T | S | E | U | Q | K | S | A | L | Y | W | T |
| S | N | T | Z | O | I | W | R | L | E | X | Y | T | C | W |
| L | J | O | P | H | O | P | U | A | P | V | H | A | F | F |
| I | E | C | I | E | D | H | R | F | R | N | T | M | A | Y |
| S | I | L | H | T | P | W | D | C | E | N | A | G | N | U |
| T | Z | S | I | D | O | C | P | U | O | W | P | U | V | E |
| E | U | N | E | M | K | M | I | C | Y | L | M | D | S | H |
| N | D | P | I | H | S | R | E | N | W | O | E | K | A | T |
| P | Z | P | Z | A | W | Y | P | L | A | P | X | S | H | W |
| F | A | C | O | L | E | Z | Y | N | O | P | O | F | C | A |
| U | N | O | I | T | U | L | O | S | U | R | T | Z | F | U |
| G | G | E | Q | J | T | C | X | X | W | S | T | N | A | U |
| P | Q | T | N | E | I | T | A | P | E | B | M | N | O | C |
| X | W | Y | Q | I | E | M | U | S | S | A | T | N | O | D |
| P | G | C | D | Q | A | P | P | V | M | W | I | P | D | C |
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