Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | O | H | H | R | M | Q | O | P | P | Z | E | D | C |
| N | N | C | C | J | N | L | M | N | G | I | I | K | O | I |
| K | O | E | A | V | U | U | K | E | C | H | I | N | N | B |
| U | N | I | I | T | K | S | K | T | P | S | T | P | T | B |
| N | O | G | T | T | N | G | L | S | Q | R | G | Y | A | C |
| K | I | T | O | S | A | O | G | I | O | E | W | J | S | U |
| V | T | M | U | K | E | P | C | L | W | N | U | B | S | Y |
| M | U | I | A | J | Z | U | E | E | N | W | W | W | U | H |
| N | L | R | T | U | D | M | Q | B | Y | O | N | U | M | T |
| T | O | N | Y | Y | O | L | G | K | H | E | I | P | E | A |
| U | S | V | L | T | E | L | I | M | S | K | O | M | X | P |
| R | Q | L | I | Y | V | I | B | G | J | A | B | R | C | M |
| J | O | O | D | W | I | Q | H | P | I | T | Y | A | J | E |
| G | N | U | N | Q | Z | M | V | K | Z | B | G | R | B | I |
| H | L | V | F | D | O | N | T | P | A | N | I | C | J | M |
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