Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | V | H | X | Y | G | E | T | L | V | Z | F | M | E | P |
| V | Y | H | Q | B | O | F | N | M | Z | S | T | I | N | S |
| W | Z | H | A | R | B | N | E | H | B | N | X | O | T | O |
| C | N | W | T | K | R | S | I | Z | R | X | I | E | A | L |
| F | L | E | E | A | R | U | T | Z | O | T | Z | S | K | U |
| T | E | G | T | U | P | J | A | I | O | F | K | O | E | T |
| M | M | Y | Z | S | B | M | P | M | V | Q | Y | Y | O | I |
| T | U | M | P | F | I | M | E | R | U | R | E | P | W | O |
| P | S | Y | L | Y | D | L | B | E | W | C | A | B | N | N |
| K | S | B | K | P | O | Z | S | M | O | H | H | P | E | Y |
| T | A | A | D | R | W | T | S | N | A | P | U | R | R | P |
| R | T | Z | T | T | I | Z | T | B | E | L | I | M | S | F |
| N | N | N | X | O | Z | A | N | Q | P | Y | H | M | H | H |
| A | O | R | N | A | C | N | M | B | K | Q | Q | S | I | E |
| C | D | O | N | T | P | A | N | I | C | A | D | C | P | I |
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