Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | T | F | S | F | J | Z | F | Y | V | E | S | T | V | W |
| A | N | L | I | S | T | E | N | I | H | E | L | X | O | P |
| S | L | O | L | N | C | C | H | R | V | T | G | I | R | I |
| H | W | D | I | P | O | A | A | N | Z | A | A | X | M | H |
| U | X | F | O | T | K | I | H | T | D | G | C | P | C | S |
| T | A | N | R | N | O | X | T | I | N | N | E | B | M | R |
| I | W | M | M | W | T | M | G | S | R | O | I | X | Z | E |
| T | N | E | I | T | A | P | E | B | E | X | C | X | A | N |
| K | I | T | M | Q | Q | K | A | L | R | U | N | E | V | W |
| U | E | M | U | S | S | A | T | N | O | D | Q | R | Y | O |
| D | W | J | X | D | Q | X | S | U | I | R | F | K | Z | E |
| L | X | D | I | A | E | I | P | N | Q | C | T | H | S | K |
| T | A | L | Q | J | F | A | V | N | C | Q | V | N | M | A |
| F | D | N | O | I | T | U | L | O | S | E | U | D | O | T |
| A | Y | F | A | W | I | R | M | L | K | Y | I | D | R | C |
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