Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | B | J | A | O | Y | Y | Z | X | A | Q | M | V | A | U |
| H | N | X | W | B | X | D | U | F | K | W | J | R | N | M |
| X | J | S | J | X | W | W | S | X | K | M | G | O | L | N |
| T | A | K | E | O | W | N | E | R | S | H | I | P | H | O |
| T | S | E | V | B | G | M | N | Y | H | T | U | E | U | I |
| C | C | N | K | Y | B | U | D | O | O | T | N | A | B | T |
| I | I | A | W | N | O | B | S | M | I | E | L | I | M | S |
| N | Y | H | T | A | P | M | E | Y | X | T | P | U | L | E |
| A | K | I | S | N | D | L | Y | P | R | T | U | U | W | U |
| P | F | G | F | T | O | T | I | C | A | S | Q | L | H | Q |
| T | A | Y | H | R | J | C | G | S | L | T | O | V | O | K |
| N | W | Q | T | W | N | J | E | C | T | G | I | E | I | S |
| O | F | N | W | D | G | E | D | Y | W | E | G | E | U | A |
| D | O | N | T | A | S | S | U | M | E | Q | N | J | N | Y |
| C | I | X | E | L | Q | J | A | U | B | B | H | E | T | T |
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