Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | Q | J | B | E | T | Y | V | O | K | S | Y | N |
| S | O | X | A | S | K | Q | U | E | S | T | I | O | N | A |
| L | N | N | M | K | T | N | O | I | T | U | L | O | S | N |
| B | T | B | T | D | E | Y | E | C | O | N | T | A | C | T |
| T | A | K | F | R | Y | O | A | K | B | U | O | X | O | I |
| D | S | P | R | X | O | E | W | Y | F | L | T | D | H | E |
| O | S | T | Q | A | V | L | B | N | F | U | Q | O | B | T |
| N | U | A | X | P | I | H | E | Q | E | G | N | P | P | Z |
| T | M | P | L | S | U | M | P | M | M | R | Y | M | F | O |
| P | E | E | T | S | P | Q | A | A | O | U | S | E | P | P |
| A | Z | E | Z | A | F | O | T | G | H | T | M | H | O | Y |
| N | N | X | T | W | X | Q | I | B | O | Q | I | H | I | O |
| I | Y | H | T | W | I | X | E | G | F | I | L | O | U | P |
| C | Y | D | A | H | A | R | N | C | J | M | E | M | N | C |
| M | G | N | V | M | L | T | T | F | N | I | B | G | C | T |
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