Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | S | W | S | O | L | U | T | I | O | N | J | R | X | D |
| Z | N | F | W | S | X | P | N | M | N | I | K | U | Y | U |
| I | D | O | N | B | A | O | E | B | P | D | M | H | Q | D |
| P | N | M | I | Q | F | M | I | L | E | L | T | L | N | I |
| T | C | O | A | T | K | P | T | N | Y | A | Y | E | W | U |
| Z | C | D | I | E | O | B | A | S | P | G | T | Y | E | V |
| D | D | A | O | T | M | M | P | M | F | S | G | P | M | Q |
| O | V | O | T | B | S | A | E | I | I | N | Q | E | U | N |
| G | R | P | C | N | K | E | B | L | J | J | S | E | S | L |
| S | E | Y | E | F | O | A | U | C | O | G | H | U | S | I |
| L | T | V | L | U | E | C | T | Q | I | R | C | B | A | P |
| A | M | L | I | X | L | X | E | A | K | T | T | Y | T | S |
| J | T | Y | M | U | I | Z | T | Y | Y | S | D | N | N | J |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | I |
| L | Z | A | L | P | C | I | N | A | P | T | N | O | D | C |
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