Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | T | A | K | E | O | W | N | E | R | S | H | I | P | V |
| M | J | S | U | Y | O | Y | Y | O | M | K | B | J | N | O |
| P | N | K | L | E | K | N | H | H | D | Y | T | O | C | O |
| Z | P | Q | P | C | I | O | T | A | I | W | I | J | L | E |
| Z | C | U | K | O | O | H | A | T | H | T | K | I | Y | V |
| C | P | E | G | N | B | D | P | M | O | O | Q | S | Z | W |
| I | D | S | N | T | O | J | M | M | R | N | P | O | E | G |
| N | G | T | D | A | R | B | E | P | A | T | I | E | N | T |
| A | X | I | B | C | I | L | I | S | T | E | N | R | Z | S |
| P | K | O | F | T | O | E | S | Y | U | J | M | Y | S | Z |
| T | T | N | U | R | Q | L | N | O | I | T | U | L | O | S |
| N | Q | B | T | G | A | I | Y | I | T | H | W | H | C | L |
| O | H | N | S | T | W | M | S | P | H | B | W | T | I | X |
| D | O | N | T | A | S | S | U | M | E | K | T | C | M | Z |
| C | N | H | Q | K | Z | M | L | Q | C | G | J | M | R | L |
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