Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | K | E | O | W | N | E | R | S | H | I | P | T | C |
| A | S | O | V | Y | E | M | U | S | S | A | T | N | O | D |
| B | K | W | J | K | E | T | D | O | Y | O | T | N | X | O |
| E | Q | F | T | L | V | C | L | M | N | R | T | H | P | N |
| C | U | V | I | K | B | U | O | R | X | R | X | Y | O | T |
| R | E | M | N | W | T | U | J | N | O | L | R | Y | U | P |
| S | S | J | Q | I | Q | C | B | L | T | D | C | G | C | A |
| I | T | V | O | O | J | W | E | H | I | A | F | G | C | N |
| I | I | N | O | E | D | M | P | M | L | S | C | X | V | I |
| B | O | J | G | J | O | X | A | H | P | P | T | T | L | C |
| K | N | A | W | T | F | D | T | A | N | A | N | E | U | K |
| Y | T | Z | I | V | P | T | I | Y | X | K | T | I | N | H |
| R | M | O | M | Q | Q | B | E | I | A | A | R | H | A | D |
| J | N | G | Z | R | A | T | N | L | H | N | J | D | Y | Y |
| A | R | S | E | O | D | K | T | V | A | H | E | H | G | T |
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