Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | V | R | S | I | A | S | T | D | E | M | Y | Z | I | C |
| M | C | P | N | E | D | J | A | N | R | L | J | P | O | K |
| E | T | R | I | Y | R | J | K | E | G | T | I | N | B | M |
| I | A | R | G | E | S | U | E | T | Y | W | T | M | A | S |
| G | T | H | G | C | C | F | O | S | D | R | U | Q | S | F |
| X | E | G | P | O | H | J | W | I | O | O | C | F | K | V |
| J | Y | X | F | N | K | R | N | L | N | G | I | U | Q | B |
| T | N | E | I | T | A | P | E | B | T | T | N | X | U | M |
| L | T | H | Z | A | U | M | R | V | A | Y | A | O | E | M |
| B | M | Q | P | C | O | T | S | M | S | T | P | N | S | I |
| F | G | F | P | T | K | C | H | G | S | K | T | C | T | T |
| Q | J | Y | I | M | V | S | I | P | U | Y | N | Y | I | R |
| I | F | O | C | J | K | L | P | I | M | J | O | S | O | R |
| B | N | I | Y | H | T | A | P | M | E | C | D | Q | N | O |
| Q | E | H | H | D | D | S | O | L | U | T | I | O | N | L |
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