Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | O | M | O | A | K | E | T | F | P | X | L | V | J | O |
| R | Y | X | R | B | R | H | N | L | I | A | S | F | N | K |
| O | T | H | T | R | I | B | E | V | O | B | M | O | T | U |
| R | N | L | T | U | S | Q | I | F | D | X | I | B | A | E |
| K | S | E | I | A | A | K | T | E | T | T | Y | S | K | G |
| W | E | O | T | C | P | J | A | V | O | R | K | E | E | I |
| T | M | X | L | S | D | M | P | M | N | Q | O | Y | O | A |
| K | U | K | F | U | I | T | E | M | U | J | E | Z | W | Q |
| C | S | M | K | B | T | L | B | E | N | C | K | R | N | F |
| K | S | O | D | X | O | I | S | M | O | N | D | Q | E | J |
| I | A | P | W | R | H | T | O | N | S | J | D | U | R | I |
| H | T | B | T | C | I | H | T | N | E | L | I | M | S | F |
| D | N | N | A | O | O | A | J | C | Z | G | E | S | H | J |
| K | O | H | N | J | C | U | E | U | G | X | C | T | I | P |
| C | D | O | N | T | P | A | N | I | C | U | O | Y | P | S |
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