Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | Z | F | Z | G | C | E | M | J | T | W | V | U | C | F |
| I | N | Q | A | J | Z | G | T | C | I | P | F | D | Y | X |
| H | L | O | G | L | Q | N | A | J | L | N | D | H | O | K |
| S | G | P | I | S | D | T | E | K | X | G | T | E | C | K |
| R | B | E | Q | T | N | Z | S | N | X | A | F | I | N | H |
| E | V | Y | L | O | O | Q | Z | T | P | X | S | O | S | X |
| N | C | X | C | I | B | M | O | M | D | I | I | J | Z | Y |
| W | C | E | O | M | M | B | E | P | A | T | I | E | N | T |
| O | Y | S | N | E | T | S | I | L | U | I | X | J | J | Q |
| E | C | S | W | D | V | W | J | L | O | B | B | W | Q | M |
| K | J | A | P | F | X | G | O | A | W | R | C | R | Q | G |
| A | S | K | Q | U | E | S | T | I | O | N | T | K | O | G |
| T | O | O | O | X | F | D | O | N | T | P | A | N | I | C |
| U | Y | X | A | Y | E | M | U | S | S | A | T | N | O | D |
| U | T | B | D | G | Q | T | S | P | W | Q | U | A | A | C |
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