Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | P | N | P | A | I | I | T | V | F | Z | S | T | Q | D |
| U | Y | V | J | V | E | T | N | Q | L | Q | E | S | N | E |
| V | M | H | B | B | S | H | E | H | U | H | D | O | L | D |
| B | N | R | T | R | X | A | I | Q | U | U | I | L | N | B |
| X | P | E | P | A | P | D | T | B | C | T | T | U | O | I |
| M | E | S | T | Q | P | G | A | V | O | M | C | T | I | O |
| J | M | S | J | S | N | M | P | M | G | C | A | I | T | M |
| S | U | F | J | M | I | X | E | U | H | B | T | O | S | A |
| N | S | G | B | Y | O | L | B | C | V | Z | N | N | E | C |
| T | S | U | L | I | O | J | G | O | E | X | O | R | U | L |
| B | A | X | K | R | V | Z | F | L | I | S | C | A | Q | N |
| Y | T | Y | T | Y | S | W | I | Z | R | K | E | M | K | W |
| H | N | N | P | S | E | M | B | Y | K | U | Y | X | S | J |
| T | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | D | O | N | T | P | A | N | I | C | M | X | U | I | D |
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