Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | N | O | W | T | B | O | W | I | N | M | H | B | C |
| A | N | K | N | N | E | M | U | S | S | A | T | N | O | D |
| E | P | E | S | E | O | K | M | H | V | A | P | N | J | O |
| J | U | R | I | G | T | I | R | R | Y | N | T | A | O | N |
| Y | W | P | G | T | L | S | T | J | I | R | N | L | P | T |
| T | L | X | R | E | A | C | I | U | O | J | O | I | J | P |
| U | C | A | Y | M | T | P | Y | L | L | S | I | Y | J | A |
| R | M | A | C | L | T | Y | E | O | G | O | T | U | Q | N |
| Y | K | K | T | D | N | M | D | B | Y | K | S | L | N | I |
| K | W | X | X | N | O | E | O | Q | H | N | E | W | R | C |
| D | F | J | J | T | O | V | G | S | T | M | U | V | B | C |
| Q | M | I | I | S | T | C | H | F | A | G | Q | D | R | X |
| O | C | O | J | W | Y | T | E | T | P | G | K | K | E | I |
| L | N | W | I | M | T | D | T | Y | M | F | S | E | L | Y |
| P | I | H | S | R | E | N | W | O | E | K | A | T | A | Y |
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