Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | K | H | T | C | A | T | N | O | C | E | Y | E | V | T |
| D | O | N | T | A | S | S | U | M | E | M | H | N | N | J |
| O | C | N | Z | W | W | L | A | V | E | P | N | E | W | Q |
| N | S | K | T | C | J | T | S | X | H | A | I | V | G | F |
| T | L | T | N | R | I | X | K | Z | D | T | W | V | T | K |
| P | L | Y | V | H | O | P | Q | U | A | H | A | Z | R | M |
| A | N | E | T | S | I | L | U | P | A | Y | U | M | T | C |
| N | B | P | I | H | S | R | E | N | W | O | E | K | A | T |
| I | I | T | G | M | O | B | S | M | N | P | Y | C | J | I |
| C | H | X | I | Z | L | K | T | C | O | H | D | S | H | X |
| R | Z | L | P | O | U | A | I | D | M | T | K | I | P | Q |
| L | E | H | S | V | T | L | O | X | D | V | I | A | D | Z |
| E | A | A | Z | X | I | O | N | Y | X | Y | W | O | Y | N |
| G | P | R | I | U | O | F | A | U | Q | V | X | O | N | H |
| U | X | W | R | U | N | A | V | T | N | Y | H | D | W | O |
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