Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | R | C | F | F | F | I | D | T | S | L | E | F | I | T |
| D | O | N | T | A | S | S | U | M | E | D | N | U | N | M |
| O | P | N | A | C | D | M | O | A | C | E | H | E | H | V |
| N | H | I | T | M | P | I | L | L | T | B | I | V | U | X |
| T | H | Z | H | R | V | L | K | S | U | T | A | K | M | Q |
| P | W | Y | R | S | O | E | I | L | A | T | M | V | Z | J |
| A | N | O | H | X | R | L | Q | P | O | M | I | F | Y | P |
| N | L | O | M | T | K | E | E | C | X | I | Z | O | U | C |
| I | Y | O | N | A | A | B | N | M | Y | U | O | M | N | G |
| C | V | P | V | D | J | P | P | W | O | U | Q | V | N | X |
| L | L | M | G | D | L | P | M | G | O | T | W | R | B | Y |
| V | T | C | A | T | N | O | C | E | Y | E | I | J | J | G |
| B | L | J | E | L | Q | R | E | X | R | E | K | O | Y | V |
| L | M | N | O | I | T | S | E | U | Q | K | S | A | N | V |
| I | Q | Z | Y | J | F | T | D | G | O | O | A | B | T | M |
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