Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | I | N | H | L | V | O | F | D | Z | Q | N | W | W | V |
| M | N | I | X | N | E | O | Y | D | B | F | N | Q | N | E |
| M | T | E | Z | Q | M | W | H | I | U | L | Q | O | P | I |
| J | N | R | I | R | G | B | T | X | L | K | I | I | K | D |
| O | E | E | D | T | Q | F | A | R | A | T | H | C | P | N |
| Q | C | J | T | M | A | D | P | K | O | S | E | L | Y | T |
| Y | P | T | R | S | W | P | M | M | R | O | M | I | Q | C |
| A | W | W | L | M | I | O | E | E | F | L | U | D | H | A |
| N | Y | D | D | P | N | L | N | B | W | U | S | O | F | T |
| G | C | T | D | C | O | W | E | T | F | T | S | H | Y | N |
| O | D | V | O | R | O | L | V | J | L | I | A | Y | Q | O |
| T | L | J | T | E | I | K | H | E | E | O | T | X | H | C |
| R | B | N | K | M | K | U | W | U | E | N | N | P | A | E |
| T | O | A | S | K | Q | U | E | S | T | I | O | N | D | Y |
| C | T | M | C | I | N | A | P | T | N | O | D | G | V | E |
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