Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | F | B | X | F | Y | B | W | E | D | A | S | S | O | T |
| T | N | M | P | P | V | N | N | P | J | Q | P | O | N | Q |
| J | A | O | E | V | E | W | O | E | F | N | J | E | P | X |
| R | S | K | I | B | J | M | C | I | E | H | I | S | N | H |
| Y | K | M | E | T | L | I | N | E | T | T | S | E | B | W |
| N | Q | G | Y | O | O | L | F | I | A | U | T | W | E | D |
| O | U | D | E | Q | W | M | K | P | Z | S | L | D | M | B |
| A | E | C | C | M | E | N | E | W | I | X | E | O | U | K |
| A | S | I | O | L | P | B | E | L | E | L | I | M | S | Z |
| X | T | A | N | A | A | A | I | R | O | E | U | V | S | M |
| W | I | K | T | H | K | R | T | Q | S | R | R | R | A | U |
| K | O | N | A | O | R | C | M | H | S | H | T | P | T | C |
| A | N | W | C | M | P | M | N | V | Y | C | I | N | N | S |
| I | D | U | T | X | Y | J | A | E | Y | Z | H | P | O | Q |
| S | R | Q | T | I | C | I | N | A | P | T | N | O | D | C |
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