Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | R | H | T | C | I | N | A | P | T | N | O | D | C |
| B | N | P | L | G | C | Z | R | D | L | M | Y | R | O | N |
| C | J | E | I | F | Z | A | S | F | X | C | H | N | N | H |
| O | Q | P | I | H | M | M | T | G | F | Y | T | T | T | N |
| Z | D | G | N | T | S | P | Z | N | J | R | A | Z | A | Q |
| N | K | P | B | R | A | R | P | W | O | O | P | C | S | X |
| H | O | T | P | J | V | P | E | L | A | C | M | F | S | K |
| Z | K | I | Q | A | I | U | E | N | I | E | E | Y | U | O |
| W | O | R | T | L | D | M | E | B | W | S | Y | Y | M | M |
| Q | Q | R | P | U | O | Y | L | U | G | O | T | B | E | X |
| D | O | I | M | T | L | T | I | C | C | Y | E | E | X | Y |
| Q | U | W | I | N | D | O | M | J | G | V | B | K | N | G |
| W | N | O | N | O | I | T | S | E | U | Q | K | S | A | V |
| Y | N | F | D | Y | O | I | I | C | N | P | A | A | R | T |
| P | E | E | L | H | V | C | N | B | V | I | Q | W | E | R |
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