Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | T | A | G | R | E | X | T | G | J | N | C | E | D | C |
| O | A | D | C | X | H | S | A | N | C | N | S | P | O | I |
| W | W | N | S | T | A | R | K | E | U | G | C | N | N | D |
| W | G | I | O | S | O | M | E | T | K | J | T | D | T | B |
| J | K | Z | O | I | Q | U | O | S | N | R | N | I | A | R |
| I | K | A | Y | H | T | Y | W | I | O | S | O | A | S | E |
| M | R | W | U | Q | B | S | N | L | E | H | I | T | S | M |
| T | N | E | I | T | A | P | E | B | T | O | T | Y | U | P |
| U | H | S | K | W | V | M | R | U | L | W | U | U | M | A |
| Z | M | V | P | L | O | P | S | G | Q | X | L | E | E | T |
| Y | V | E | D | T | S | M | H | V | V | K | O | I | T | H |
| Z | E | T | I | V | I | R | I | H | Q | Z | S | V | Z | Y |
| Y | A | O | D | L | R | Y | P | G | R | A | N | A | O | G |
| L | N | G | E | C | I | N | A | P | T | N | O | D | Q | K |
| C | H | D | X | E | Y | E | C | O | N | T | A | C | T | R |
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