Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | L | L | P | N | D | M | T | Q | L | E | U | Q | V | G |
| N | M | S | U | I | I | K | N | Y | E | W | M | D | N | M |
| A | P | O | A | F | G | I | E | U | P | L | R | O | P | R |
| P | I | L | S | B | G | N | I | E | X | O | I | C | I | B |
| N | N | U | S | Y | Q | E | T | G | P | T | Z | M | H | V |
| A | E | T | H | U | P | T | A | B | O | A | Y | Q | S | O |
| F | M | I | Y | P | S | S | P | M | G | N | H | R | R | N |
| R | U | O | T | G | Q | I | E | P | H | H | T | D | E | P |
| N | S | N | A | N | T | L | B | L | J | W | A | N | N | E |
| A | S | K | B | Z | O | Y | L | X | W | Y | P | O | W | P |
| Q | A | O | N | R | A | F | O | X | R | S | M | U | O | I |
| H | T | C | T | T | C | A | T | N | O | C | E | Y | E | D |
| B | N | N | F | K | F | T | D | I | Q | R | Y | D | K | D |
| I | O | S | N | O | I | T | S | E | U | Q | K | S | A | F |
| C | D | O | N | T | P | A | N | I | C | T | E | O | T | W |
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